Privacy Policy

1. Introduction

Zero Index Labs LLC (“Company,” “we,” “us,” or “our”) operates Camp-Now (https://camp-now.com). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our campsite availability monitoring and notification service (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Phone Number: Mobile phone number if you opt in to SMS notifications
• Recreation.gov Credentials: Login credentials for recreation.gov to enable automated cart functionality (stored encrypted)
• Campsite Preferences: Your watch criteria including campgrounds, dates, and site preferences
• Payment Information: Billing details processed through our third-party payment processor (we do not store full payment card numbers)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, timestamps, referring URLs
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions and analyze usage

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Monitor campsite availability based on your watch criteria
• Add available campsites to your recreation.gov cart
• Send notifications via email and/or SMS when availability is found
• Process payments and manage subscriptions
• Communicate with you about your account and the Service
• Improve and optimize the Service
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. SMS/Mobile Information Privacy

NO MOBILE INFORMATION WILL BE SHARED WITH THIRD PARTIES/AFFILIATES FOR MARKETING/PROMOTIONAL PURPOSES.

Your phone number and SMS opt-in data are used solely to deliver campsite availability alerts and account notifications. We may share mobile information with service providers who assist in delivering SMS messages (such as Twilio), but only for the purpose of message delivery.

Your SMS opt-in data and consent will NOT be shared with any third parties for their own marketing purposes.

Information sharing with service providers for SMS delivery is limited to what is necessary to provide the messaging service and is subject to confidentiality obligations.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We engage third-party companies to perform services on our behalf, including:

• Cloud hosting and infrastructure (e.g., AWS)
• Payment processing (e.g., Stripe)
• SMS messaging (e.g., Twilio)
• Email delivery services
• Analytics services

These providers have access to your information only to perform specific tasks and are obligated to protect your information.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If Zero Index Labs LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Encryption of stored recreation.gov credentials
• Regular security assessments and monitoring
• Access controls and authentication
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law, to resolve disputes, or to enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

8.1 Account Information

You can access, update, or delete your account information through your account settings or by contacting us at support@camp-now.com.

8.2 Email Communications

You can opt out of promotional emails by clicking the “unsubscribe” link in any email. You cannot opt out of transactional emails related to your account and service.

8.3 SMS Communications

You can opt out of SMS messages at any time by:

• Replying STOP to any message
• Disabling SMS notifications in your account settings
• Contacting us at support@camp-now.com

8.4 Cookies

Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of the Service.

8.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your information)
• Non-discrimination for exercising your privacy rights

8.6 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing

9. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

10. Third-Party Links

The Service may contain links to third-party websites, including recreation.gov. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: